ServiceM8 Manchester Archives - ServiceM8 UK Consultants

Customer Service Vs Customer Experience

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Customer Service Vs customer experience are often used interchangeably - but, is that correct? This post is going to be going through some of the biggest differences between customer experience and customer service. (If you would like to learn how this relates to growing an engineering services company - always happy to schedule a chat.) The first key thing to understand is the difference of customer service vs customer experience - customer service is part of a holistic customer experience, ...
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Growing a Pest Control Franchise in UK

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How to Grow a Pest Control Franchise Pest control franchise owners are in a continually growing market place. According to Franchise Direct. The pest control industry has been performing well in recent years. A service that will always be very much in demand, pest control is a necessary function in society and ensures adequate health and hygiene standards are maintained in both homes and businesses. A couple of key factors have contributed to the growth of this industry: Budget cuts with...
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Systemisation of Your Trade Business

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When you consider systemisation of your trade business, the first thing that jumps to owners minds is, “That’s a load of work - how can I possibly find the time!” You will only have to invest time in setting up these systems once. In the long run, it will save you hours, days and weeks per year. Automation and systemisation is something we take very seriously in our own business. These systems are in the form of flow diagrams, with one chart being developed for each element of the busin...
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