Engineering Services Archives - ServiceM8 UK Consultants

Customer Portal from ERP/MRP/CRM Sector

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There are various customer portals available from SM8 Partners, we have been exploring the possibility of creating a ServiceM8 Customer Portal from ERP/MRP/CRM sector. Why would we do this, I guess the short answer is because this is a feature not offered by ServiceM8 in its core offering and Add-Ons. And we believe that it is a critical functionality that can be required when ServiceM8 users become larger and work with more complex organisations, especially letting agents, property managers...
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Serviceguru Customer Portal

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Serviceguru Customer Portal for ServiceM8 ServiceM8 does not have an inbuilt customer portal, which has created a clear opportunity for third party developers to create tools to improve the customer service element - when trades companies are dealing with larger clients like letting agents and property management businesses. Serviceguru customer portal aims to resolve this. We continually receive enquiries for customer portals from our clients and prospects. While we believe that ServiceM8 ...
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iCluster iQluster and Industry 4.0

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iCluster iQluster Industry 4.0 what does all of this mean for the UK and in particular the Northeast Engineering supply chain? Fitfactory, part of the ValueChain Group recently expanded its operations in the UK by opening an office in Stockton, Northeast of England. iQluster (pronounced iCluster) is not new to the Northeast - having an established client base in the Stockton, Darlington, Middlesbrough and wider Teesside region. The technology is also used by the North East Automotive Al...
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Free Mini Audit for ServiceM8 Users

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Free mini audit for ServiceM8 users has been set up by Mills Consulting Group to provide feedback and insight on how an account is being managed and used. We have been working with SM8 users for over 2 years, helping new companies using the system for the first time during a free trial, to advanced users completing over 1500 Jobs per month. We have a focus of working with engineering service companies, and have some great testimonials in various sectors including: Lifting (Loler/Safed, sta...
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Gold Plating Network – Largest in the World

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Creating the largest gold plating network in the world is no mean feat! However if anyone can do it Laban Roomes can! We are proud to be working with GoldGenie helping them to promote and sell their propriatory gold plating kits to UK (and global) customers - all with the aim of promoting and delivering continual best practice within gold plating service sector. In order to continually improve the gold plating service sector Laban is working to grow a network and community of people intere...
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Choosing CRM Software for Franchisors

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You have found this page because you are trying to get through the fog of information regarding choosing CRM software for franchisors, you know what a great CRM can do for any business, and you also know that choosing the right shortlist of systems is critical to the ability of your idea to work! How you handle the issues below (and others) will determine the success of your CRM system choice and overall success of the complete project. Advisory group/feedback. Utilising the full networ...
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Virtual Help Service – Plumbing & Heating

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It was amazing to read a post by Michael Cairns, on linkedIn, about how Celsius Plumbing and Heating have launched virtual help service and that they have helped over 50 families around Edinburgh and the Lothians - ALL without needing to send a single engineer out to their homes! The virtual help service is a free service, as they wanted to help their local community and contribute 'a bit more' during the current difficult times, as many people can’t risk having anyone in their homes due to p...
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Customer Service Vs Customer Experience

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Customer Service Vs customer experience are often used interchangeably - but, is that correct? This post is going to be going through some of the biggest differences between customer experience and customer service. (If you would like to learn how this relates to growing an engineering services company - always happy to schedule a chat.) The first key thing to understand is the difference of customer service vs customer experience - customer service is part of a holistic customer experience, ...
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