Serviceguru Customer Portal for ServiceM8
ServiceM8 does not have an inbuilt customer portal, which has created a clear opportunity for third party developers to create tools to improve the customer service element – when trades companies are dealing with larger clients like letting agents and property management businesses. Serviceguru customer portal aims to resolve this.
We continually receive enquiries for customer portals from our clients and prospects. While we believe that ServiceM8 has incredible ‘inside the box’ capability – there are some times when a robust customer portal could add massive value to our clients operations.
When customer portals would work:-
- Larger trades customers, with multiple customer service/account management teams
- Service focused trades customers – that offer out of hours support
- ServiceM8 clients that feel they are possibly outgrowing SM8
When customer portals will not work:-
- Small trades companies, offering more customer ‘control’ could increase admin/schedule changes
- When trades customers ask for a portal – however will never use it – because they continue to ‘pick up the phone!’
- The trades company has not fully explored/utilised the out of the box ServiceM8 functionality and add-ons.
The Serviceguru Customer Portal introduction video clearly shows how their add-on syncs with ServiceM8. The portal is competitively priced at £15.99, and even comes with a FREE 14 day trial – you can find out more about Serviceguru Customer Portal and other add-ons that are available from them and purchase online here.
Alternative Customer Portals to Serviceguru: PortalMeIn from DDDesign; also check out our ServiceM8 Customer Portal early stage idea/proposal.
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FREE Mini-Audit – are you are an existing user of ServiceM8 and think that you are not using the system to its full in your service business? We work with over 100 trades/service companies, from one system user to over 50 users within a single company..
In order to make it a quick and simple as possible for you – the busy business owner – you can find out more about how we typically identify three or more improvements.. here. The amazing thing is that the results of our mini audits can be implemented quickly (at no cost to you!).